Medical Equipment Customer Service Specialist
4 weeks ago
Job Summary
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by offering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.
Key Responsibilities
- Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns.
- Complete Standard Operating Procedures (SOPs) and Clinical Management Notes (CMNs) while documenting on tracking logs.
- Comply with all applicable company policies and procedures to meet Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and company standards.
- Provide service for all retail/walk-in equipment requests.
- Offer technical assistance to customers.
- Verify Medicare, Medicaid, and private insurance coverage information.
- Collaborate with outside agencies to resolve customer issues.
- Perform other duties as assigned.
Requirements
- High school diploma or GED equivalent, required.
- Experience with medical equipment, preferred.
- Experience with medical billing practices and reimbursement, preferred.
- Experience in the medical field and administrative record management, preferred.
- One year of related work experience, preferred.
- Medical terminology, preferred.
Skills and Competencies
- Able to accurately perform simple mathematical calculations.
- Effective communication in English, both oral and written.
- Ability to interpret various communications (verbal, non-verbal, written, listening, and visual).
- Maintain confidentiality, discretion, and caution when handling sensitive information.
- Multi-tasking with attention to detail.
- Self-motivation, organized, time-management, and deductive problem-solving skills.
- Work independently and as part of a team.
Rotech Healthcare Inc. Benefits
- 401k.
- Medical, dental, and vision.
- Life insurance and disability.
- Generous paid time off and paid holidays.
- Employee discount program.
- Employee recognition program.
- Bonus and incentive opportunities.
- Mileage reimbursement (when applicable for the position).
- Telephone reimbursement (when applicable for the position).
-
Medical Equipment Specialist
4 weeks ago
Rochester, Michigan, United States Shan Medical Equipment Warehouse Full timeJob SummaryShan Medical Equipment Warehouse is seeking a skilled Medical Equipment Specialist to deliver, assess, and educate patients on the safe and appropriate use of medical equipment. The ideal candidate will provide exceptional customer service, evaluate home environments, and instruct patients on equipment use.Key ResponsibilitiesDeliver and set up...
-
Medical Equipment Order Coordinator
3 weeks ago
Rochester, Michigan, United States Shan Medical Equipment Warehouse Full timeJob DescriptionThe Medical Equipment Order Coordinator is a customer-facing position responsible for processing patient orders, ensuring paperwork is complete and accurate before sending it to the billing department. This role involves managing inbound and outbound calls, delivering quality customer service, and interacting with various personnel in medical...
-
Medical Equipment Customer Service Specialist
3 weeks ago
Rochester, Michigan, United States Rotech Healthcare Full timeJob SummaryRotech Healthcare Inc. is a national leader in providing medical equipment and services. We are seeking a dedicated Customer Service Representative to join our team.Key ResponsibilitiesCommunicate with patients, clients, and referral sources to ensure timely processing of questions and concerns.Complete Standard Operating Procedures (SOPs) and...
-
Rochester, Michigan, United States Shan Medical Equipment Warehouse Full timepbJobDescription:/b/ppShanMedicalEquipmentWarehouseisseekingahighlymotivatedanddetail-orientedindividualtojoinourteamasaWarehouseAssistant.Asakeymemberofourwarehouseteam,youwillberesponsibleforthecleaning,maintenance,andtestingofdurablemedicalequipment./ppbKeyResponsibilities:/b/pulliCleaninganddisinfectingofdurablemedicalequipment/liliRestockingcleanedanddi...
-
Forklift Maintenance Specialist
4 weeks ago
Rochester Hills, Michigan, United States Fraza Vitan Equipment Full timeJob OverviewFraza and Vitan Equipment is a leading provider of material handling solutions, seeking a skilled Forklift Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance and safety of our forklifts and other material handling equipment.Key Responsibilities:Conduct...
-
Customer Service Representative
3 weeks ago
Rochester, Michigan, United States Gordon Food Service Full timeAbout the Role:Gordon Food Service is seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and adhering to operating procedures.Key...
-
Medical Staffing Specialist
4 weeks ago
Rochester, Michigan, United States Daisy Medical Staffing Full timeJob Title: Medical Staffing SpecialistJob Summary:Daisy Medical Staffing is seeking a talented and dedicated Medical Staffing Specialist to join our team. As a Medical Staffing Specialist, you will be responsible for providing high-quality patient care in a Med Surg setting. Responsibilities:~ Provide direct patient care in a Med Surg setting~ Collaborate...
-
OTR Field Service Technician
4 weeks ago
Rochester Hills, Michigan, United States Fraza Vitan Equipment Full timeJob OverviewFraza and Vitan Equipment is a leading material handling business with a strong presence in Michigan and the East Coast. We're committed to delivering exceptional service and innovative solutions to our customers. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our equipment and vehicles.Key...
-
Customer Service Ambassador
3 weeks ago
Rochester, Michigan, United States VO Spa Two LLC Full timeRole SummaryThe Guest Experience Specialist is a vital member of our team at VO Spa Two LLC, responsible for ensuring that every guest has an exceptional experience from the moment they contact us. This role requires a positive attitude, enthusiasm, and a team-oriented approach to deliver outstanding customer service.Key ResponsibilitiesAccurately schedule...
-
Medical Weight Loss Specialist
3 weeks ago
Rochester, Michigan, United States Options Medical Weight Loss Full timeJob Title: Medical Weight Loss SpecialistAt Options Medical Weight Loss, we are seeking a highly skilled Medical Weight Loss Specialist to join our team. As a Nurse Practitioner, you will play a vital role in helping patients achieve their weight loss goals through personalized plans and medical supervision.Key Responsibilities:Collaborate with the clinic...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States U-Haul Full timeJob Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date...
-
Customer Service Ambassador
4 weeks ago
Rochester, Michigan, United States Planet Fitness Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional...
-
Customer Service Ambassador
3 weeks ago
Rochester, Michigan, United States Planet Fitness Full timeJob OverviewAt Planet Fitness, we're seeking a Customer Service Representative to provide exceptional support to our members, prospective members, and guests. This role is a great opportunity to join a dynamic and growing company that values customer satisfaction and employee growth.Key ResponsibilitiesProvide a superior level of customer service, ensuring...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States ResourceMFG Full timeJob SummaryResourceMFG is seeking a skilled Customer Service Representative to provide exceptional customer experiences at our local lumberyard. As a key member of our team, you will be responsible for assisting customers with products, ensuring their overall satisfaction from start to finish. This role requires a friendly and helpful attitude, with the...
-
Customer Service Representative
2 weeks ago
Rochester Hills, Michigan, United States Sherwin-Williams Full timeAbout This RoleWe are seeking a skilled and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will play a critical role in providing exceptional customer service, selling products, and maintaining a clean and organized store environment.Key ResponsibilitiesAssist customers by determining their needs and...
-
Biomedical Equipment Technician
4 weeks ago
Rochester Hills, Michigan, United States InfuSystem Full timeAt InfuSystem, we're seeking a skilled Biomedical Equipment Technician to join our team. As a key member of our maintenance team, you'll be responsible for testing, evaluating, and performing routine repairs on medical equipment.Our ideal candidate will have experience in troubleshooting and repairing electronic or mechanical devices, as well as strong...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States Walgreens Full timeCustomer Service AssociateAt Walgreens, we're committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch customer service, ensuring a positive and memorable experience for every customer.Operate a cash register with efficiency and accuracy,...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States Amy Bashi - State Farm Agent Full timeJob OverviewAs a Customer Service Manager at Amy Bashi - State Farm Agent, you will play a vital role in building and maintaining strong relationships with customers. Your primary responsibility will be to establish trust and provide exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesDevelop and implement...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will be responsible for providing exceptional customer service, assisting customers with their needs, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer service,...
-
Customer Service Representative
4 weeks ago
Rochester, Michigan, United States Henderson Glass Full timeCustomer Service RepresentativeHenderson Glass is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key...