Medical Equipment Customer Service Specialist

5 days ago


Rochester, Michigan, United States Rotech Healthcare Full time
Job Summary

Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. We are seeking a dedicated Customer Service Representative to join our team.

Key Responsibilities:
  • Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns
  • Complete Standard Operating Procedures (SOPs) and Clinical Management Notes (CMNs) and document on tracking logs
  • Comply with all applicable company policies and procedures to meet Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and company standards
  • Provide service for all retail and walk-in equipment requests
  • Provide technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues
Requirements:
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies:
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English, both oral and written
  • Interpret a variety of communications, verbal, non-verbal, written, listening, and visual
  • Maintain confidentiality, discretion, and caution when handling sensitive information
  • Multi-task and attention to detail
  • Self-motivation, organized, time-management, and deductive problem-solving skills
  • Work independently and as part of a team
Benefits:
  • 401k
  • Medical, dental, and vision
  • Life insurance and disability
  • Generous paid time off and paid holidays
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable)
  • Telephone reimbursement (when applicable)

Rotech Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    Job SummaryShan Medical Equipment Warehouse is seeking a skilled Medical Equipment Specialist to deliver, assess, and educate patients on the safe and appropriate use of medical equipment. The ideal candidate will provide exceptional customer service, evaluate home environments, and instruct patients on equipment use.Key ResponsibilitiesDeliver and set up...


  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    Job DescriptionAt Shan Medical Equipment Warehouse, we are seeking a highly skilled and dedicated Medical Equipment Delivery Specialist to join our team. As a key member of our operations team, you will be responsible for delivering, assessing, educating, and documenting plans of service to ensure the safe and appropriate use of medical equipment.Key...


  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    Job SummaryShan Medical Equipment Warehouse is seeking a highly skilled and dedicated Medical Equipment Technician to join our team. As a Medical Equipment Technician, you will be responsible for delivering, assessing, educating, and documenting plans of service to ensure the safe and appropriate use of medical equipment.Key ResponsibilitiesProvide...


  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    Job SummaryWe are seeking a highly motivated and organized Warehouse Manager to join our team at Shan Medical Equipment. The successful candidate will be responsible for the day-to-day operations of our warehouse, ensuring that medical equipment is properly stored, maintained, and shipped to our customers.Key ResponsibilitiesClean and maintain medical...


  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    Job SummaryShan Medical Equipment Warehouse is seeking a highly skilled and dedicated Medical Equipment Technician to join our team. As a Medical Equipment Technician, you will be responsible for delivering, assessing, educating, and documenting plans of service to ensure the safe and appropriate use of medical equipment.Key ResponsibilitiesProvide...


  • Rochester, Michigan, United States Rotech Healthcare Full time

    About Rotech HealthcareRotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, leading a more comfortable and productive life.Job SummaryWe are seeking a...


  • Rochester, Michigan, United States Rotech Healthcare Full time

    Job SummaryRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by offering high-quality medical products, services, and outstanding customer care through hundreds of locations...


  • Rochester, Michigan, United States Rotech Healthcare Full time

    Job SummaryRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by keeping them engaged in their care.ResponsibilitiesCommunicate with patients, clients, and referral sources to...


  • Rochester, Michigan, United States Rotech Healthcare Full time

    Job SummaryRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by keeping them engaged in their care.ResponsibilitiesCommunicate with patients, clients, and referral sources to...


  • Rochester, Michigan, United States Shan Medical Equipment Warehouse Full time

    pbJobDescription:/b/ppShanMedicalEquipmentWarehouseisseekingahighlymotivatedanddetail-orientedindividualtojoinourteamasaWarehouseAssistant.Asakeymemberofourwarehouseteam,youwillberesponsibleforthecleaning,maintenance,andtestingofdurablemedicalequipment./ppbKeyResponsibilities:/b/pulliCleaninganddisinfectingofdurablemedicalequipment/liliRestockingcleanedanddi...


  • Rochester Hills, Michigan, United States Fraza Vitan Equipment Full time

    Job OverviewFraza and Vitan Equipment is a leading provider of material handling solutions, seeking a skilled Forklift Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance and safety of our forklifts and other material handling equipment.Key Responsibilities:Conduct...


  • Rochester Hills, Michigan, United States Fraza Vitan Equipment Full time

    About Fraza and Vitan EquipmentWe are a full-service material handling business with a team of over 300 skilled employees across Michigan and the East Coast. Our mission is to provide innovative equipment and processes to help our customers increase efficiency and push their business forward.A Day in the Life of a OTR Field Service TechnicianAs a Technician,...


  • Rochester, Michigan, United States VO Spa Two LLC Full time

    Job Title: Guest Experience SpecialistAt VO Spa Two LLC, we are seeking a highly skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for ensuring that our guests have an exceptional experience from the moment they contact us or walk through our doors.Key Responsibilities:Ensure accurate scheduling...


  • Rochester Hills, Michigan, United States Fraza Vitan Equipment Full time

    Job OverviewFraza and Vitan Equipment is a leading material handling business with a strong presence in Michigan and the East Coast. We're committed to delivering exceptional service and innovative solutions to our customers. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our equipment and vehicles.Key...


  • Rochester, Michigan, United States Daisy Medical Staffing Full time

    Job Title: Medical Staffing SpecialistJob Summary:Daisy Medical Staffing is seeking a talented and dedicated Medical Staffing Specialist to join our team. As a Medical Staffing Specialist, you will be responsible for providing high-quality patient care in a Med Surg setting. Responsibilities:~ Provide direct patient care in a Med Surg setting~ Collaborate...


  • Rochester Hills, Michigan, United States Fraza Vitan Equipment Full time

    Fraza and Vitan Equipment is a leading material handling business with a strong presence in Michigan and the East Coast. Our team utilizes cutting-edge equipment and processes to drive business growth and increase efficiency. We're seeking a skilled OTR Field Service Technician to join our dynamic team and contribute to our success.A Day in the Life of an...


  • Rochester, Michigan, United States VO Spa Two LLC Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Experience Specialist to join our team at VO Spa Two LLC. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience from the moment they interact with us.Key ResponsibilitiesManage guest intake and scheduling processes to ensure timely...


  • Rochester Hills, Michigan, United States Fraza Vitan Equipment Full time

    About the RoleFraza and Vitan Equipment is a leading material handling business with a strong presence in Michigan, New Jersey, Pennsylvania, and Maryland. We're seeking a skilled Forklift Technician to join our team and contribute to our mission of providing innovative equipment and services to our customers.Key ResponsibilitiesInspect, diagnose, maintain,...


  • Rochester, Michigan, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date...


  • Rochester, Michigan, United States Planet Fitness Full time

    About UsAt Planet Fitness, we're passionate about creating a judgement-free zone where everyone can feel comfortable and motivated to reach their fitness goals. We're a dynamic and growing company with a strong commitment to our members and our community.Job SummaryWe're seeking a highly motivated and customer-focused Customer Service Representative to join...