Medical Equipment Customer Service Specialist
5 days ago
Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. We are seeking a dedicated Customer Service Representative to join our team.
Key Responsibilities:- Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns
- Complete Standard Operating Procedures (SOPs) and Clinical Management Notes (CMNs) and document on tracking logs
- Comply with all applicable company policies and procedures to meet Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and company standards
- Provide service for all retail and walk-in equipment requests
- Provide technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English, both oral and written
- Interpret a variety of communications, verbal, non-verbal, written, listening, and visual
- Maintain confidentiality, discretion, and caution when handling sensitive information
- Multi-task and attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
- 401k
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Rotech Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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