Learning Administrator 2

1 week ago

Hamilton Twp, United States GP Strategies Full time
Job Summary

We are seeking a highly skilled Learning Administrator 2 to join our team at GP Strategies Corporation. As a key member of our learning and development team, you will be responsible for providing exceptional customer support and training to our clients.

Key Responsibilities
  • Provide customer support and training for client LMS Administrators, including troubleshooting and resolving technical issues.
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
  • Conduct LMS training classes and webinars for clients, ensuring a high level of engagement and understanding.
  • Document customer interactions in a CRM/Issue software tracking system, creating, tracking, and resolving cases as well as time involved.
  • Provide training and support for international customers in off-hours due to time zone differences.
  • Maintain the integrity of client/learner records and manage user accounts.
  • Assist clients in improving their online training program through LMS improvements, such as setting proper permissions and file structure.
Requirements
  • LMS experience is preferred.
  • Transactional data entry processing, including item creation, learning history updates, and assignments, within agreed SLA.
  • Testing new courses with a scripted checklist.
  • Light course troubleshooting/testing.
  • Metrics recording/tracking.
  • Assisting with creating process documentation/checklists.
  • Review request submissions, looking for trending and best practice opportunities.
Preferred Qualifications
  • Demonstrated excellent verbal and written communication skills.
  • Intermediate-level skills with MS Excel, Word, Outlook, etc.
  • Customer focus - proactively finds ways to exceed customer needs.
  • Detail-oriented, well organized.
  • Instructor-led/classroom training experience.
  • Able to communicate effectively in all modes with customers and peers.
  • Analytical - identifies root causes, corrective, and preventative actions.
  • Logical, problem-solving, troubleshooting skills.
  • Ability to work in a team environment and take initiative individually.
  • Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation.
  • Strong attention to detail, ability to multi-task and work independently as well as in a team environment.
  • Familiar with SCORM and AICC.
  • Demonstrable experience and success in interacting with customers on a regular basis.
  • Experience with either Oracle iLearning LMS and Cornerstone LMS a plus.
Physical Requirements
  • Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary.
  • May require domestic travel to client facilities (offices, plants).

At GP Strategies, we value diversity and inclusion, and we are committed to creating a workplace that is respectful and welcoming to all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

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