Customer Service Representative

4 weeks ago


Victor, New York, United States Cooper Companies Full time
Customer Service Representative

As a Customer Service Representative at CooperVision, you will play a vital role in delivering exceptional customer experiences across various communication channels. Your primary responsibility will be to provide optimal quality service to internal and external customers, addressing their inquiries, resolving issues, and exceeding their expectations.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, webchat, and correspondence
  • Assist customers with inquiries, order placement, and updates on latest product offerings or promotions
  • Support team concepts and goals, adhering to Quality Assurance Guidelines
  • Meet department productivity and quality standards/metrics
  • Work with multiple computer applications, including client management software


Requirements:
  • Minimum of three years Customer Service experience, preferably in a call center environment
  • Medical device field experience a plus
  • Intermediate skill level in Excel, Word, Outlook, and PowerPoint
  • Knowledge of and experience with Salesforce


About CooperVision:
CooperVision is a global leader in the contact lens industry, dedicated to improving people's visual health and quality of life. We are committed to developing people as a key global differentiator and our most important asset. Our employees pride themselves on being proactive, innovative, flexible, and friendly.

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