Automotive Service Representative

4 weeks ago


Victor, New York, United States Van Bortel Subaru of Victor Full time

Van Bortel Subaru of Victor is seeking a highly skilled and customer-focused Rental Agent and Cashier to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Responsibilities:

  • Greet and assist incoming service customers in a professional and courteous manner.
  • Treat every visitor to the dealership as our guest, regardless of their background or style.
  • Ensure that each customer's experience meets Van Bortel Standards.
  • Monitor the service waiting area and maintain a clean and organized environment.
  • Schedule appointments for service customers and work closely with service advisors and porters to assist with vehicle drop-offs and pick-ups.
  • Open and close rental agreements, tracking the use of our rental fleet.
  • Process cash and credit transactions for service customers and prepare service invoices for review by the warranty department.
  • File service invoices and daily paperwork, maintaining accurate and up-to-date records.
  • Work cooperatively with other departments and internal teams to ensure seamless communication and a high level of customer satisfaction.
  • Maintain a professional appearance and adhere to Van Bortel Standards.
  • Ensure that service areas are clutter-free and maintain the cleanliness and presentability of customer areas.

Qualifications:

  • Possess excellent listening and communication skills, with the ability to effectively interact with customers and colleagues.
  • Exhibit an outgoing and positive personality, with a strong focus on customer satisfaction.
  • Be computer literate and possess strong math skills, with the ability to handle financial transactions accurately.
  • Have a professional appearance and adhere to Van Bortel Standards.
  • Be punctual and able to handle schedule flexibility and a dynamic work environment.
  • Possess previous retail cashier and customer service experience, preferably in a dealership setting.
  • Hold a valid driver's license and maintain a clean driving record, with dependable transportation to work.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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