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Property Management Leasing Manager

4 weeks ago

San Antonio, Florida, United States D.R. Horton Full time
Job Summary

The Leasing Manager is responsible for overseeing all aspects of leasing and marketing at the property. This includes effectively leading the overall leasing process, accomplishing effective leasing, marketing, and positive resident relations.

Key Responsibilities
  • Ensure leasing techniques are effective in meeting leasing goals, including meeting closing metrics, follow-up procedures, signing/documentation of leases, and reporting systems are accurate and up-to-date.
  • Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the leasing center, conducting follow-up, and managing the move-in process.
  • Manage the application process, lease expirations, and secure renewals.
  • Follow-up with prospective and future residents to convey our commitment to service by sending thank-you notes, cards, or making telephone calls to finalize decisions to lease and/or renew.
  • Complete acceptance and inspection walks with construction and new residents.
  • Maintain community appearance and ensure repairs are noted and completed on a timely basis (requires regular community inspections and tours).
  • Assist with supervision of all business functions related to operations.
  • Recognize the learning and performance gaps for the leasing team and provide motivation to ensure they are getting the training and education needed to build skills and succeed in their role.
  • Provide a support system for the leasing team, and a method for daily accountability of leasing activity.
  • Ensure the leasing team has the proper materials and supplies needed for successful lease-ups.
  • Confirm leasing staff are converting phone inquiries and are closing walk-in traffic according to predetermined ratio standards.
  • Provide consistent service throughout the resident life cycle.
  • Call and/or visit competitive properties to update market surveys as needed. Stay informed and aware of rents, specials, and events promoted by competitors.
  • Complete various accounting, financial, administrative reports.
  • Assure adherence to all government regulations, including Fair Housing, ADA, and OSHA.
  • Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Requirements
  • High school diploma or general education degree (GED).
  • Three (3) years related experience in leasing, sales, customer service, or a related field.
  • Ability to multi-task and prioritize in a very fast-paced, ever-growing environment.
  • Strong interpersonal skills with the ability to influence others.
  • Enjoy working both individually and in a team environment.
  • Talent for executing sales skills, including generating sales leads, conducting sales presentations, identifying needs, and closing.
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain amenities, and answer questions regarding residency.
  • Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Craig's List, Google, and other search engines, and navigating the internet and websites.
  • Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications.
  • Proficiency with computer systems, including customer relationship management programs, MS Office, and email.
Preferred Qualifications
  • Bilingual a plus.
  • Knowledge of property management software systems, including OneSite, ILM, or Propertyware preferred.
About D.R. Horton

D.R. Horton is a Fortune 500 company and the largest homebuilder in the U.S. We are a publicly traded company on the New York Stock Exchange and have been in business since 1978. We are committed to providing our customers with high-quality homes and excellent customer service.