Pharmacy Operations Manager

3 days ago

Lake Mary, Florida, United States Fortrea Full time
Pharmacy Manager, Back-End

Fortrea is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.

As a Pharmacy Manager, Back-End, you will oversee the operational functions of the pharmacy's back-end, including prescription fulfillment, inventory management, regulatory compliance, and workflow optimization. This role ensures that the pharmacy operates efficiently, meets all regulatory requirements, and provides high-quality service to patients.

Key Responsibilities:
  • Operational Management:
    • Oversee all back-end pharmacy operations, including prescription processing, and pick/pack/ship.
    • Ensure that all prescriptions are accurately filled, verified, and dispensed in a timely manner.
    • Manage the pharmacy workflow to maximize efficiency and minimize errors.
    • Implement and maintain standard operating procedures (SOPs) for back-end operations.
  • Inventory Management:
    • Monitor and manage inventory levels to ensure adequate stock of medications and supplies.
    • Oversee the ordering, receiving, and storage of medications, ensuring compliance with legal and regulatory standards.
    • Conduct regular inventory audits to prevent shortages, overstocking, or discrepancies.
    • Handle controlled substances with strict adherence to regulatory requirements, including documentation and reporting.
  • Regulatory Compliance and Quality Assurance:
    • Ensure that all pharmacy operations comply with federal, state, and local regulations.
    • Maintain records of all controlled substances and ensure proper reporting to regulatory authorities.
    • Conduct regular audits and quality checks to ensure adherence to SOPs, regulatory standards, and best practices.
    • Manage and resolve any compliance issues or discrepancies that arise in back-end operations.
  • Team Leadership:
    • Supervise, train, and mentor pharmacy technicians, specialists, and other back-end staff.
    • Conduct performance evaluations, provide feedback, and identify opportunities for professional development.
    • Develop staffing schedules to ensure adequate coverage during all operational hours.
  • Collaboration and Communication:
    • Work closely with the front-end pharmacy team to ensure seamless operations and exceptional patient service.
    • Coordinate with the purchasing department to manage supply chain and vendor relationships.
  • Technology and Process Improvement:
    • Oversee the use of pharmacy management software and ensure that all team members are trained on its use.
    • Identify and implement process improvements to enhance efficiency, reduce errors, and improve patient outcomes.
    • Stay informed about new technologies and advancements in pharmacy operations.
  • Reporting and Analysis:
    • Track and report on key performance metrics related to back-end operations, such as prescription accuracy, turnaround times, and inventory levels.
    • Analyze operational data to identify trends, issues, and opportunities for improvement.
    • Prepare and present reports to upper management on back-end performance and compliance.
Qualifications:
  • Education:
    • Bachelor's degree in Pharmacy (PharmD preferred) or a related field.
    • Active Pharmacist license in good standing.
  • Experience:
    • 5+ years of experience in a pharmacy setting, with at least 2-3 years in a supervisory or management role.
    • Experience in managing back-end pharmacy operations, including inventory management and regulatory compliance.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent organizational and time management abilities.
    • Proficiency in pharmacy management software and technology.
    • In-depth knowledge of pharmacy regulations, HIPAA, and compliance standards.
    • Strong problem-solving skills and attention to detail.
  • Attributes:
    • Detail-oriented with a focus on accuracy and quality control.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Strong communication skills and the ability to work collaboratively with other healthcare professionals.

Fortrea is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), paid time off (PTO), and flexible time off (FTO). For more information, please visit our website.

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