Deputy Director of Complaint Management
2 days ago
The Deputy Director of Complaint Management is a key role within the Office of Diversity and Outreach (ODO) at the University of California, San Francisco (UCSF). This position is responsible for overseeing the management of all incoming complaints, supervising the intake team, and providing policy and procedural recommendations to the Director/Title IX/EEO Officer.
Key Responsibilities- Manage and resolve complaints of harassment and discrimination, sexual harassment, sexual violence, and retaliation at the initial assessment stage.
- Supervise and mentor staff who conduct intake interviews and initial assessments of discrimination, harassment, sexual harassment, and sexual violence allegations.
- Develop and implement training programs to educate intake team members and campus partners about new and emerging issues related to cases of various forms of discrimination and harassment.
- Represent OPHD in various university internal, external, and systemwide meetings as a subject matter expert.
- Collaborate with Campus Human Resources, Risk Management, Office of Legal Affairs, Academic Units, Academic Affairs, UC San Francisco Police Department, Student Affairs, and other UC administrators and departments in the early resolution of discrimination, harassment, sexual harassment, sexual violence, and retaliation complaints.
- Bachelor's degree in a related field and/or equivalent experience/training.
- Minimum of six years of related experience.
- Minimum of five years of management and supervisory experience.
- Subject matter expertise of federal and state laws and regulations, case law, and guidance related to harassment, discrimination, sexual harassment, and sexual violence in educational, employment, and/or patient care settings.
- Experience investigating harassment, discrimination, sexual harassment, or other equivalently sensitive allegations in a trauma-informed and confidential manner.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
UCSF is committed to equity, diversity, and inclusion, and we seek candidates who share these values.
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Deputy Director of Complaint Management
1 week ago
San Francisco, California, United States University of California Full timeJob SummaryThe University of California, San Francisco (UCSF) seeks a highly skilled and experienced Deputy Director of Complaint Management to join our team. As a key member of our Office of Diversity and Outreach (ODO), you will play a critical role in ensuring compliance with federal and state laws, as well as university policies and procedures.Key...
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Deputy Director of Complaint Management
2 weeks ago
San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe University of California, San Francisco (UCSF) is seeking a highly skilled and experienced Deputy Director of Complaint Management to join our team. As a key member of our Office of Diversity and Outreach (ODO), you will play a critical role in ensuring that our campus community is free from harassment, discrimination, and retaliation.Key...
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Deputy Director of Complaint Management
2 weeks ago
San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe University of California, San Francisco (UCSF) is seeking a highly skilled and experienced Deputy Director of Complaint Management to join our team. As a key member of our Office of Diversity and Outreach (ODO), you will play a critical role in ensuring that our campus community is free from harassment, discrimination, and retaliation.Key...
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Deputy Director of Complaint Management
1 week ago
San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe Deputy Director of Complaint Management is responsible for overseeing the management of all incoming complaints, supervising the intake team staff and their caseloads, reviewing and determining next steps following the initial assessment of complaints, and providing policy and procedural recommendations to the Director/Title IX/EEO Officer....
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Deputy Director of Complaint Resolution
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Deputy Director of Complaint Resolution
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San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe University of California, San Francisco (UCSF) seeks a highly skilled and experienced professional to serve as the Deputy Director of Complaint Management. This key role is responsible for overseeing the management of all incoming complaints, supervising the intake team, and providing policy and procedural recommendations to the Director/Title...
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