Client Relationship Manager

3 days ago

Owings Mills, Maryland, United States Cognizant Technology Solutions Full time
About the Role

Cognizant is seeking a seasoned Client Relationship Manager to join our Healthcare team. As a key contributor to our commercial side, you will support the Client Partner and act as a business owner for assigned accounts, managing day-to-day activities and P&L.

Key Responsibilities
  • Build trusted relationships with client stakeholders
  • Understand client environment, issues, and priorities
  • Work with clients to define problems and co-create solutions
  • Drive RFPs/proactive bids for renewals, extensions, and expansion
  • Track healthcare industry trends relevant to client business and bring forth proactive ideas and solutions within technology space
  • Serve as day-to-day point of contact for clients
  • Responsible for backlog growth, including renewals and extensions of current engagements
  • Lead onsite project teams and ensure they understand client environment
Measures

A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Requirements
  • Minimum 10+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
  • Industry, domain expertise in healthcare (payer)
  • Experience managing Client P&L of $10+ million dollars, including reporting and metric assessment for the account
  • Sales, healthcare (payer), account management, farming, and hunting mentality, P&L responsibilities, technology knowledge, and consulting services
Preferred Qualifications
  • MS or MBA degree preferred
  • Strong background in a project environment and application development
  • Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
  • Must be detail-oriented and able to manage and maintain all facets of complex assignments
  • Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Why Choose Cognizant?

Cognizant is a leader in the industry, with a passion for changing organizations for the better. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building innovative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan.

Cognizant offers a competitive salary and bonus plan, as well as a generous and comprehensive benefits package. We are a collaborative and goal-oriented environment, with tremendous opportunities for growth and career advancement.

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