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Program Manager for Technical Solutions
2 months ago
Company Overview
Docusign is at the forefront of transforming agreements into actionable solutions. With over 1.5 million clients and a billion users across more than 180 nations, Docusign's offerings streamline business operations and enhance everyday life. Our Intelligent Agreement Management platform empowers organizations to create, execute, and oversee agreements, leveraging the expertise of the leading provider in e-signature and contract lifecycle management (CLM).
Role Overview
As a Program Manager specializing in Technical Solutions, you will oversee the delivery of initiatives aimed at enhancing the scalability and ongoing refinement of Docusign's go-to-market (GTM) processes and applications. Your collaboration with Docusign's GTM and agile teams will be pivotal in executing projects that drive business growth. The ideal candidate will possess a deep understanding of Docusign's operational framework and business requirements, anticipating challenges and opportunities to propel the program forward.
Key Responsibilities
- Develop comprehensive project plans and guide Product and Engineering teams to meet established milestones and objectives.
- Lead cross-functional team meetings utilizing agile methodologies to ensure timely and quality solutions.
- Work alongside Quality Assurance and DevOps teams to establish robust testing and launch protocols, including backup and recovery strategies.
- Evaluate business needs and assess potential returns on investment.
- Create user stories in Jira and manage the product backlog effectively.
- Engage in organizational change initiatives and support launch activities.
- Draft program documentation, including manifestos, stakeholder maps, and maintain a centralized repository for project information.
- Prepare executive-level presentations and leverage appropriate technologies to facilitate integration and collaboration.
- Identify and manage project risks through effective communication and mitigation strategies.
- Conduct quarterly review sessions for senior management.
Work Arrangement
This position operates in a hybrid model, requiring a combination of in-office and remote work. Regular access to an office location is necessary.
Qualifications
Basic Requirements:
- Bachelor's Degree in Business Administration or Information Systems.
- 5+ years of project management experience in high-tech or subscription software environments.
- Experience with agile scrum methodologies and proficiency in Jira.
Preferred Qualifications:
- Strong analytical skills and a commitment to representing business users while balancing technology team needs.
- Excellent communication abilities, particularly in technical contexts with cross-functional teams.
- Experience in a Project Management Office (PMO) setting.
- Proven track record of delivering results and following through on commitments.
- Outstanding presentation capabilities.
- Proactive in managing ad-hoc projects.
Compensation and Benefits
The compensation for this role is influenced by various factors, including geographic location and relevant experience. This position also qualifies for bonuses and benefits.
Life at Docusign
Docusign is dedicated to fostering trust and creating a harmonious environment for our employees, clients, and communities. We value open communication, integrity, and the pursuit of excellence in our daily operations. At Docusign, we believe in equal opportunities for all team members to thrive and contribute meaningfully.
Commitment to Diversity
We are an Equal Opportunity Employer, committed to building a diverse workforce that reflects our customer base. We encourage individuals from various backgrounds to apply, ensuring a workplace where everyone feels valued and included.