Technical Enablement Program Manager

4 weeks ago

San Francisco, California, United States HashiCorp Full time

At HashiCorp, we believe in empowering our Solution Engineering team to showcase the true value of our solutions to customers. As the Revenue Enablement Manager - SE Lead, you will play a pivotal role in ensuring our technical teams have the training, resources, and support they need to excel. Your focus will be on both product and role-based enablement, including release enablement, to ensure our teams can not only demonstrate our solutions but also effectively connect them to customer value. This role requires close collaboration with our Product, Product Marketing, and Value Engineering teams to deliver high-quality and timely enablement.

As a key player on our Revenue Enablement team, your primary responsibility will be to develop, design, and deliver technical enablement programs tailored to the needs of Solutions Engineers and other technical revenue teams. Your work will ensure they are equipped with the knowledge and skills to lead successful customer engagements, drive platform adoption, and serve as trusted technical advisors to our customers.

Key Responsibilities:

  • Enable Technical Teams: Develop and implement comprehensive onboarding and continuous learning programs for new hires and existing technical team members, ensuring they have the tools and knowledge to excel in their roles. This includes partnering with both key stakeholders and subject matter experts.
  • Content Development: Curate, design, and maintain a library of technical enablement content, including product documentation, demo scripts, technical deep-dives, and best practices guides. Ensure all materials are current and aligned with the latest product features and industry trends.
  • Program Design and Delivery: Build and deliver engaging, interactive training sessions, workshops, and certifications tailored to various learning styles. Topics may include platform overviews, advanced product features, customer pain point identification, and solution design.
  • Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Marketing teams to stay informed about product updates and new features. Integrate this knowledge into enablement content and training programs, ensuring alignment with product strategy and messaging.
  • Performance Measurement: Establish metrics to assess the effectiveness of enablement programs. Regularly analyze program outcomes and capture feedback to continuously improve the quality and impact of training initiatives.

Requirements:

  • 5-6 years of experience in a technical program management or technical enablement role, particularly within revenue enablement at a SaaS company.
  • Experience developing dynamic and engaging technical training that resonates with various audiences.
  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly.
  • Ability to proactively identify and address potential challenges before they arise, and you work effectively across departments to deliver comprehensive enablement content. This includes partnering with stakeholders across sales and solutions engineering teams.
  • Aptitude to pick up new technologies and adapt to an evolving tech stack with minimal guidance.
  • Familiarity with content management and learning management systems, as well as adult learning best practices.
  • BSc/MSc degree or equivalent experience in Computer Science or a related engineering field is nice to have.

HashiCorp is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees.

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