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Front Desk Representative

2 months ago


Fort Collins, Colorado, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the front desk area is clean and organized at all times.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
  • Knowledge of hotel operations and services.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Comprehensive training program.
  • Benefits package including medical, dental, and vision coverage.
  • 401(k) retirement plan.