IT Systems Administrator II

3 weeks ago

Raleigh, North Carolina, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled IT Systems Administrator II to join our team at the NC State University Libraries. As a key member of our Information Technology department, you will be responsible for providing technical consultations on complex projects, developing and supporting computing environments, and training colleagues in problem-solving methods.

Key Responsibilities
  • Develop and implement strategic solutions to improve operational performance and efficiency in computing environments and business technologies
  • Conduct specialized work in developing and supporting the Libraries' staff and patron computing environments
  • Provide technical expertise on computing platform issues and train colleagues in methods of resolving problems
  • Collaborate with the IT Services Manager to develop and establish ITIL processes and procedures
  • Develop strong relationships with campus administrators and groups, and maintain engagement in campuswide endpoint configuration and security-related conversations
Requirements
  • Bachelor's degree in computer science or an IT-related field, or equivalent combination of education and experience
  • Three years of progressive experience in systems software programming, or equivalent combination of education and experience
  • Advanced experience with configuration development using endpoint management tools, such as Microsoft Endpoint Configuration Manager (MECM/SCCM), JAMF, Apple School, or others
  • Experience researching and developing technology strategy and methodologies to improve business efficiency, including automation using Python, PowerShell, or equivalent tools
  • Project management skills, including assessing user needs, identifying potential solutions, managing multiple priorities in a high-volume work environment, and meeting client technical needs
Preferred Qualifications
  • Progressive experience integrating and supporting desktop and mobile computing devices
  • Advanced experience supporting computing in a large, complex, desktop and application environment; understanding of relevant cross-platform systems and protocols
  • ServiceNow Developer certification
  • Experience configuring and using asset management tools, such as SnipeIT, ServiceNow, or others
  • ITIL v4 Foundations certificate
  • Experience using APIs to improve business system infrastructure
  • Knowledge management experience
About the Department

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success.

The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. With a staff of almost 300 FTE, the Libraries has more than 5.3 million volumes in its collection and has a total annual budget of over $30 million.

The Information Technology (IT) department includes 18 staff across three units: Academic Technology, Enterprise Operations, and Technology Services (TS). The department is critical to the Libraries' success in charting a new path for research libraries, with an emphasis on developing and supporting information and academic technology solutions for the Libraries.

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