Cloud Systems Engineer I

3 days ago


Raleigh, North Carolina, United States Yardi Systems, Inc. Full time
About the Role

We are seeking a highly skilled Cloud Systems Engineer I to join our 24x7x365 Cloud Services team. As a key member of our global team, you will play a vital role in maintaining and optimizing our SaaS environments for clients worldwide.

Key Responsibilities
  • Provide Level I and II support for diagnosing and resolving issues on Windows servers and clients.
  • Administer, configure, troubleshoot, and optimize physical and virtual Windows servers and Linux systems in a 24x7 cloud environment following established procedures.
  • Collaborate with a global team through various communication channels.
  • Create and configure virtual machines to meet client needs.
  • Monitor system performance, analyze issues, and respond to system alerts.
  • Review cloud environment dashboards to troubleshoot and understand the system.
  • Escalate complex issues to the Team Leader or appropriate Cloud Services team member.
  • Manage small-scale projects to process system updates across multiple machines.
  • Utilize and write basic scripting languages for project implementation.
  • Proactively identify and troubleshoot hardware and software issues.
  • Configure, maintain, and troubleshoot applications.
  • Support Active Directory for application access and user management.
  • Maintain and update existing documentation.
  • Participate in a 24/7 on-call rotation to ensure continuous support.
Requirements
  • Bachelor's degree in Information Technology or equivalent combination of education and experience.
  • Three (3) years' Help Desk, IT Support, or Systems Administration experience.
  • Relevant industry certification preferably MSCE or RHCE.
  • Strong sense of customer service with good analytical and organizational skills.
  • Excellent written and spoken communication skills.
  • A passion for technology and strong problem-solving skills.
  • Detail-oriented with the desire to take ownership of a problem and see it through to resolution.
  • Must enjoy being part of a team and dealing with people.
  • Strong troubleshooting and system analysis skills.
  • Strong desire to learn new technologies and technical skills.
  • Excellent verbal and written communication skills.
  • Excellent time management and prioritization skills.
Preferred Qualifications
  • Experience in a Cloud or Enterprise environment.
  • Experience configuring, administering, and troubleshooting Windows Server and Linux operating Systems.
  • Experience with System Center Configuration Manager (MECM).
  • Experience with VMWare Products.
  • Experience with containers and management tools such as Docker and Kubernetes.
  • Knowledge of open source monitoring tools such as ELK, Icinga, and Graphite.
  • Knowledge of scripting languages including PowerShell and Python.
  • Knowledge of NetApp and Dell hardware.
About Yardi

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

  • We are dedicated to creating a positive impact in our communities.
  • We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

EOE/Race/Gender/Disability/Vets



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