Customer Service Specialist

22 hours ago


Anaheim, California, United States Holiday Inn & Suites Anaheim Full time

Job Summary: We are looking for a skilled Guest Service Agent to join our team at the Holiday Inn & Suites Anaheim Hotel. As a Guest Service Agent, you will be responsible for ensuring a positive guest experience by providing exceptional customer service and resolving any issues that may arise.

Key Responsibilities:

  • Greet and register guests in a friendly and courteous manner
  • Assist guests with their needs, such as making reservations and computing bills
  • Transmit and receive messages using telephones or the PMS system
  • Respond to guest requests and resolve any issues that may arise

Requirements: High School Diploma or Equivalent, Previous Customer Service Experience, PMS System Knowledge Preferred

Compensation and Benefits: Competitive salary ($35,000 - $45,000 per year), health insurance, 401(k) matching, paid time off, and training and development opportunities

Work Environment: The work schedule varies and may include working on holidays, weekends, and alternate shifts. The job requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.



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