Customer Service Representative with Excellent Communication Skills
4 days ago
We are a full-service financial technology provider dedicated to helping business owners reduce costs, increase revenue, and improve their quality of life.
Our company is growing rapidly, and we're seeking results-driven professionals with exceptional customer service experience who can join our team.
About the RoleThis entry-level position offers hands-on training to become a skilled Merchant Support Specialist with Quantum Electronic Payments. As a Customer Service Representative, you will be responsible for providing top-notch support to our merchants, resolving technical issues, and ensuring seamless payment processing experiences.
The ideal candidate will have excellent verbal and written communication skills, strong interpersonal abilities, and a drive to succeed in a fast-paced environment.
Key Responsibilities- Research merchant processing history to resolve queries and issues.
- Assist with terminal and gateway services, troubleshoot technical integration problems, and resolve billing questions.
- Analyze merchant fees and pricing, answer merchant inquiries, and perform additional duties as assigned.
- Customer service and/or sales experience preferred.
- Experience in merchant services or payment processing preferred.
- Excellent communication, interpersonal, and presentation skills.
- Strong self-motivation, work ethic, and discipline.
- PC literacy with Microsoft Office Suite experience.
- Bilingual required (Spanish, Mandarin, or Korean).
This role includes quarterly profit-sharing bonuses, a comprehensive benefits package, and a competitive salary range of $50,157 - $60,141 per year, including base hourly pay of $17.00 - $21.00 per hour.
Why Join Us?- Awarded Top Workplace of Orange County by the OC Register.
- New state-of-the-art facility with stand-up desks, balance boards, stationary bikes, and more.
- Monthly beer socials and BBQs.
- Proven 'promote from within' mentality.
- Comprehensive benefits program, including medical, dental, vision, acupuncture, and chiropractic care.
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