Digital and IT Functional Specialist

3 weeks ago

Cleveland, Ohio, United States Parker Hannifin Corporation Parker Aerospace Group Full time

About the Role:

The Digital and IT Functional Specialist, Service & Quality Platforms is a subject matter expert responsible for the implementation and support of highly secure and resilient CX/CRM technology solutions.

This position develops and maintains strong relationships with business and technology peers to ensure operational excellence in their area of influence.

The Digital and IT Functional Specialist is focused on continuous improvement in both personal and professional expertise in support of the Digital and IT strategic vision and roadmap.

Key Responsibilities:

  • Maintains the product roadmap required to support operational excellence in their primary assigned platform.
  • Identifies process improvements and technical enhancements that enable business value identified on the roadmap.
  • Accountable for delivery of Business Process solutions, plus the architecture and documentation within their area of technical expertise, supporting enterprise and global environments.
  • Leads the design and implementation of solutions that address new business requirements, risk management and producing standardized documentation.
  • Establishes methods to monitor and improve performance of systems and processes; Identifies deficiencies in IT systems/processes and recommends solutions / areas for improvement.

Requirements:

  • 4-year University / College Degree and relevant technical / business certifications
  • Five or more years' experience in with CX and or CRM platform technology
  • Experience as an SME in a Customer Service environment
  • Five or more years' experience in Information Technology
  • Excellent written and verbal communication and collaboration skills
  • Ability to maintain professional and strong relationships with business partners, contactors, and stakeholders
  • Experience in Agile methodologies and can apply those processes to everyday work
  • Experience in security best practices and compliancy requirements for area of expertise
  • Ability to travel as needed
  • Available to provide after-hours technical support as needed

About Parker Hannifin Corporation Parker Aerospace Group:

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

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