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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO003583
Job Overview
As the National Academy of Sports Medicine (NASM) continues to expand, we are seeking skilled professionals to enhance our customer service team. The Customer Service Representative will report directly to the Customer Service Manager and will be responsible for engaging with customers to provide comprehensive support throughout their experience with NASM.
NASM, a division of Ascend Learning, is committed to offering evidence-based continuing education for fitness professionals. Our mission is to empower fitness enthusiasts to become certified professionals and assist them in achieving their career aspirations. For over 38 years, we have proudly educated fitness professionals who have positively impacted countless lives.
Ascend Learning stands as a national authority in data-driven, online educational solutions tailored for learners, educators, and employers across various high-demand professions, including healthcare, fitness, wellness, skilled trades, insurance, and financial services. We are dedicated to enhancing learning experiences while promoting job readiness, employment success, and employee retention, believing that our efforts transform lives.
Key Responsibilities:
- Deliver accurate, friendly, and responsive service to NASM and AFAA members, consistently meeting or exceeding Service Level Agreements.
- Address incoming member inquiries and requests through various communication channels.
- Provide basic technical assistance for members, including account support and course navigation guidance.
- Process member requests for cancellations and retests, making fair recommendations for out-of-policy inquiries.
- Document all inquiries and resolutions thoroughly.
- Identify and report any unusual trends in member inquiries.
- Participate in professional development opportunities that may include exposure to other functional roles.
Preferred Skills and Experience:
- Strong interpersonal skills with a focus on customer resolution.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Proficient in navigating various business systems to assist customer inquiries.
- Excellent problem-solving abilities.
- Interest in fitness and training is preferred.
- Certification in Personal Training (CPT) is highly desirable.
Minimum Basic Qualifications:
- At least 2 years of experience in customer service.
- High school diploma or equivalent.
Ascend Learning, LLC is an equal opportunity employer (M/F/Vets/Disabled). Applications for U.S.-based positions must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
