Client Relationship Specialist

6 days ago


Gilbert, Arizona, United States U.S. Bank Full time
Job Description

At U.S. Bank, we're committed to delivering exceptional customer experiences. As a Client Relationship Consultant, you'll play a vital role in building strong relationships with our customers, providing personalized guidance and support to help them achieve their financial goals.

Key Responsibilities:
  • Build and maintain relationships with customers through proactive outreach and follow-up, understanding their financial needs and preferences.
  • Identify and recommend solutions to meet customers' unique goals and needs, leveraging our range of deposit and loan products and services.
  • Develop and maintain a deep understanding of our consumer and business banking products and services, including digital offerings.
  • Provide exceptional customer service, processing basic transactions and resolving issues in a timely and professional manner.
  • Collaborate with branch team members and partners to deliver a seamless customer experience.
  • Stay up-to-date on industry trends and regulatory requirements, ensuring compliance with relevant laws and regulations.
Requirements:
  • High school diploma or equivalent.
  • Typically 3-4 years of job-related, retail banking experience or a combination of experience and commensurate training.
  • Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Excellent communication and interpersonal skills.
  • Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including healthcare, retirement plans, and paid time off.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.

U.S. Bank is an equal opportunity employer committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.


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