Technical Support Specialist

2 days ago


Gilbert, Arizona, United States Genesis Resource Inc Full time
Job Summary

Genesis Resource Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting issues, and performing root cause analysis. You will also be responsible for in-field equipment setup and training, project management, and rotational schedule for 24/7 emergency after hours phone support.

Responsibilities
  • Provide technical support to clients via phone or remote access
  • In-field equipment setup and training
  • Project Management – Leading a group of people to ensure all tasks are completed in a timely manner
  • Open to rotational schedule for 24/7 emergency after hours phone support
  • Consistency encourages clients by following up on next steps for project completion
  • Remote technical support using various platforms
  • Filling in for team members when needed
  • Thorough in documentation efforts
  • Troubleshoot problems and performing root cause analysis

Qualifications
  • 1-3 years of hands on technical experience/customer support
  • 1-3 years of project management
  • Comfortable and confident when multi-tasking
  • Overcoming objections that delay projects
  • Ability to work in high stress and fast-paced environments
  • Ability to lift equipment up to 40 lbs

Preferred Qualifications
  • Proficient in Microsoft Office Suites
  • Proficient in Salesforce
  • Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude
  • Solution Orientated: Ability to listen, gather necessary information and execute game plan to resolve issues in a timely and composed manner

Bonus Skills
  • Mechanically Inclined
  • Windows Server
  • Network Administration
  • Active Directory
  • SQL Server
  • Any technical certificates


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