Technical Support Specialist
2 days ago
Genesis Resource Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting issues, and performing root cause analysis. You will also be responsible for in-field equipment setup and training, project management, and rotational schedule for 24/7 emergency after hours phone support.
Responsibilities
- Provide technical support to clients via phone or remote access
- In-field equipment setup and training
- Project Management – Leading a group of people to ensure all tasks are completed in a timely manner
- Open to rotational schedule for 24/7 emergency after hours phone support
- Consistency encourages clients by following up on next steps for project completion
- Remote technical support using various platforms
- Filling in for team members when needed
- Thorough in documentation efforts
- Troubleshoot problems and performing root cause analysis
Qualifications
- 1-3 years of hands on technical experience/customer support
- 1-3 years of project management
- Comfortable and confident when multi-tasking
- Overcoming objections that delay projects
- Ability to work in high stress and fast-paced environments
- Ability to lift equipment up to 40 lbs
Preferred Qualifications
- Proficient in Microsoft Office Suites
- Proficient in Salesforce
- Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude
- Solution Orientated: Ability to listen, gather necessary information and execute game plan to resolve issues in a timely and composed manner
Bonus Skills
- Mechanically Inclined
- Windows Server
- Network Administration
- Active Directory
- SQL Server
- Any technical certificates
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