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Assistant Department Manager
2 months ago
This role is responsible for supporting the service, selling, and business operations to achieve an engaging and inspiring store environment. The ideal candidate will foster community amongst the team through continued education on brand and store initiatives.
Key ResponsibilitiesCustomer Experience- Brand Ambassador: Promote a positive and inclusive environment in the store, in line with the values of the SPARKED program.
- Service Culture Leader: Uphold a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard, and valued.
- Community Engagement: Support the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community.
- Team Engagement: Actively participate in leading the salesfloor and driving engagement in each zone through elevated communication; guide the team to prioritize the customer experience and achieve store objectives.
- Recruiting and Hiring: Participate in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
- Employee Development: Utilize brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
- Operational Support: Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
- Supply Chain Management: Collaborate with key partners to effectively execute shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
- Performance Analysis: Provide feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.
- Inclusive Environment: Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
- Communication: Check in with leadership to maintain communication and teamwork on completing store objectives.
- Employee Engagement: Adopt a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
- Feedback and Insights: Provide insights related to the customer and staff experience and communicate feedback to Service and Styling Manager.
- Anthropologie Brand Fan: Passion for the Anthropologie brand.
- Retail Leadership Experience: 1+ years of retail leadership experience.
- Team Player: Experience being a team player.
- Flexibility: Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
- Continuous Learning: Eagerness to learn and grow within the organization.
