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Assistant Manager

2 months ago

Odessa, Texas, United States Vibe Restaurants Full time

Job Summary: The Assistant Manager supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The CO helps manage financial controls, operations, people development, customer service, and compliance across all shifts. The AM has full accountability for store operations in the absence of the General Manager or CO Manager. The Assistant Manager supports the General Manager in ensuring desired store outcomes, such as increased sales, profitability, and employee retention.

Key Responsibilities:

1. Delivering Exceptional Customer Experience:

Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines. Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations. Sets an example for crew by working hard to implement shift standards. Identifies and resolves bottlenecks in operations to improve customer service.

2. Leading a High-Performing Team:

Motivates and directs crew members and Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings. Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience. Works with crew to act on customer feedback and resolves customer complaints using a timely, friendly, and professional manner.

3. Driving Business Results:

Supervises and trains crew members and Assistant Managers on crew stations, LC/VR products, processes, and policies. Assists the General Manager with recruiting, selecting, and retaining effective crew talent. Delegates work to crew members in a way that encourages them to work together during shifts to ensure store operations meet standards.

4. Ensuring Compliance and Safety:

Assumes full responsibility for the store profit and loss management by implementing market strategies, following cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results. Ensures compliance with government regulations, food safety, LCE/Vibe security policy, operations, and LCE/Vibe policies and procedures relating to all activities across all shifts.

Requirements:

Must be 18 years of age. High school diploma or equivalent. Demonstration of leadership skills. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension. Proficient math skills. Completed or willing to complete LCE/Vibe management certifications. Completion or willing to complete Anti-Harassment training.

Critical Relationships:

Reports to General Manager. May be coached by CO Manager. Supervises management and crew team members. May be coached by Operations Coach.