Front Office Customer Service Associate
3 weeks ago
Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests? Do you have prior experience as a Front Desk Agent or in a similar role? If so, we encourage you to apply for this exciting opportunity to join our front office team at Crescent Hotels & Resorts.
About the RoleAs a Front Desk Agent, you will be responsible for greeting and registering guests, handling check-ins and check-outs, and providing excellent customer service to ensure a positive experience for our guests. You will also be expected to use up-selling techniques to promote hotel services and facilities, maintain a clean and organized front desk area, and handle guest inquiries and resolve issues in a timely and friendly manner.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally
- Process payments, handle cash and credit transactions, and maintain accurate records
- Use technology to improve efficiency and enhance the guest experience
- Collaborate with other departments to ensure seamless operations and excellent guest satisfaction
What We Offer:
- A competitive hourly rate of $23.50
- The opportunity to work in a dynamic and fast-paced environment
- Ongoing training and development opportunities
- A fun and supportive team-oriented culture
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