Senior Dynamics Expert
4 weeks ago
In the heart of Richmond, VA, Global Pharma Tek seeks a seasoned professional to spearhead the implementation, customization, and management of Microsoft Dynamics projects, particularly in the Customer Engagement (CE) module. This role entails leading the deployment, continuous improvement, and optimization of the CRM system to enhance business processes, drive efficiency, and foster growth.
The ideal candidate will possess a strong background in Dynamics CRM solutions, Dataverse, and the ability to translate business needs into technological solutions. Proficiency in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D solutions is essential.
Responsibilities include:
- Aiding in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D solutions.
- Serving as the primary point of contact and subject matter expert for all CRM development-related issues, concerns, and needs.
- Expertise in Dynamics Customer Engagement – Customer Service and Power Apps/Automate development.
- Designing, developing, and deploying new web components using .NET, SQL, Azure, Power Platform (Dynamics, Power Apps, Power Automate, Dataverse), and C.
- Demonstrated experience in Microsoft Dynamics customization, configuration, development, deployment, and usage.
- Strong experience with troubleshooting and remediation of technical issues Dynamics issues, documenting solutions, and working with system administrators and other IT resources to implement fixes.
- Managing entity ownership, entity properties, system and custom entities.
- Implementing workflows, identifying workflow types, implementing dialogs and custom actions, and understanding when to use business process flows, workflow dialogs, and custom actions.
- Creating business process flows, enabling business process flows, working with steps, stages, and categories, working with multiple entities, using conditional branching, and implementing role-driven business process flows.
- Strong knowledge of Microsoft's licensing model for Dynamics and Power Platform.
- Adhering to best practices when implementing business solutions and defining/refining a governance approach for the platform's use at Global Pharma Tek.
- Developing and disseminating documentation on platform usage.
- Preparing mockups/prototypes based on requirements and leveraging knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Functioning as a liaison between IT and business units, serving as a point of contact for issue logging, tracking, and resolution.
- Assisting customers in discerning between Dynamics/PowerApps/Power Automate and other technology offerings when gathering requirements, identifying efficient solutions, and recommending alternatives to meet business needs.
- Contributing to improving processes and policies within the Business Enablement Services program.
- Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
Estimated salary: $120,000 - $180,000 per annum, depending on experience.
Global Pharma Tek offers a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development.
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