Patient Care Coordinator

1 week ago


Exton, Pennsylvania, United States Center For Interventional Pain & Spine Full time

Center For Interventional Pain & Spine is seeking a dedicated and compassionate Patient Care Coordinator to join our team. In this role, you will be the first point of contact for our patients, ensuring they receive exceptional service and support throughout their healthcare journey.

As a Patient Care Coordinator, you will play a vital role in maintaining smooth operations within our practice. Your responsibilities will encompass a wide range of tasks, from greeting patients and managing appointments to processing medical records and handling insurance inquiries.

Responsibilities:
  • Provide warm and welcoming greetings to patients and guests, creating a positive first impression.
  • Efficiently manage the patient check-in and check-out processes, ensuring accurate documentation and timely service.
  • Answer incoming phone calls promptly and professionally, addressing patient inquiries and requests with empathy and expertise.
  • Process payments accurately and efficiently, handling co-pays, deductibles, and other financial transactions.
  • Schedule and confirm patient appointments, coordinating with clinical staff to optimize scheduling efficiency.
  • Input patient data into our electronic medical record system, maintaining accurate and up-to-date records.
  • Retrieve and process electronic faxes, ensuring timely delivery of important documents to the appropriate personnel.
  • Collaborate effectively with medical and chiropractic staff, fostering a seamless and coordinated patient experience.
  • Represent our practice with professionalism and integrity in all interactions.
Qualifications:
  • High school diploma or equivalent required.
  • Prior experience using electronic medical record systems is essential.
  • Demonstrated ability to multitask, prioritize effectively, and maintain composure in a fast-paced environment.
  • Excellent communication skills, both written and verbal, with a focus on patient interaction.
  • Bilingual candidates are highly preferred.


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