Patient Experience Coordinator

8 hours ago


Chicago, Illinois, United States Cenegenics Full time
Job Title: Patient Experience Coordinator

At Cenegenics, we are seeking a highly skilled and detail-oriented Patient Experience Coordinator to join our team. As a key member of our healthcare team, you will be responsible for ensuring our patients have an exceptional experience from the moment they walk through our doors.

Key Responsibilities:
  • Provide clinical and business office support to our healthcare providers and patients
  • Assist with scheduling consultations, tracking patient follow-ups, and maintaining accurate records
  • Answer phone calls, respond to emails, and provide excellent customer service
  • Order patient lunches, maintain office supplies, and ensure a clean and organized workspace
  • Support sales and retail efforts by assisting with cross-selling and upselling services
  • Collaborate with our healthcare team to achieve business and sales objectives
Requirements:
  • High School diploma or equivalent required; 2+ years of client-facing sales or retail experience preferred
  • Ability to maintain confidentiality and handle sensitive patient information
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Certified Medical Assistant (CMA) certification a plus
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact on the lives of our patients


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