Fire Safety Inspection Coordinator

2 weeks ago

Canton, Massachusetts, United States Johnson Controls International Full time
Elevate Your Career with Johnson Controls

As a prominent figure in the realm of intelligent, healthy, and sustainable infrastructures, our objective is to transform building performance to benefit individuals, communities, and the environment.

Become part of our exceptional organization and set the foundation for a prosperous future.

With our vast influence across multiple sectors globally, our teams are exceptionally equipped to assist and uplift you. You will have the chance to enhance your skills through impactful projects and educational experiences. We are committed to offering our employees a supportive environment that prioritizes their physical, financial, and emotional health.

Become a valued member of the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.

What We Offer:

  • Competitive compensation.
  • Paid time off, holidays, and sick leave - 10 days of vacation in the first year (plus sick leave).
  • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from the first day.
  • Extensive training and development opportunities, supported by our exceptional internal resources.
  • A collaborative and encouraging team atmosphere.
  • Commitment to safety through our Zero Harm initiative.
  • Company vehicle, tools, and equipment provided for job completion.
  • Scheduling and management assistance.
  • Employee discount programs (The Loop by Perk Spot).

Your Responsibilities:

Key duties include managing and tracking all fire alarm inspections, coordinating schedules for fire alarm and sprinkler inspections, organizing tool schedules including rental equipment, arranging necessary purchase orders for inspections, reallocating work to meet customer expectations, and providing general customer service and call intake.

Take the lead on Inspection Scheduling Tools (IST) and become the champion for XAAP Inspection Reports. Additional tasks and special projects may be assigned by the TSM or Inspection Manager.

How You Will Achieve This:

  • Schedule and optimize fire alarm and fire sprinkler inspections.
  • Input and adjust estimated hours for inspections during the scheduling phase.
  • Assign tasks in ACE for all scheduling.
  • Utilize planning boards effectively.
  • Generate inspection reports as needed.
  • Review and address the BNI report weekly.
  • Examine and resolve on-hold reports for inspections.
  • Demonstrate the ability to prioritize scheduling backorders while addressing customer concerns.
  • Reassign tasks as necessary to manage customer expectations based on current workloads and priorities.
  • Distribute auto-generated inspections to field inspectors.
  • Procure rental equipment as needed.
  • Source external resources if required.
  • Perform additional duties as directed by the TSM or Inspection Manager.
  • Maintain compliance records on the compliance engine for select city AHJs.

What We Seek:

Required:

  • High School diploma or equivalent.
  • Proficient in Excel.
  • Strong verbal and written communication skills.
  • Able to manage a high volume of customer calls.
  • Comfortable in a fast-paced environment.

Preferred:

  • One to two years of experience in dispatching and/or customer service.
  • Experience in scheduling is preferred.
  • Direct experience working with field teams is advantageous.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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