Guest Experience Specialist

7 days ago


Healdsburg, California, United States Krug Development Company Full time

As a Guest Service Agent, you will be responsible for welcoming guests, processing registrations, and providing exceptional customer service.

Key Responsibilities:

  • Welcome and greet guests professionally by completing the registration process via the Hilton Property Management System (OnQ)
  • Confirmation of guest information and room rate, selection of rooms, coding electronic keys, and enrolling guests in Hilton Honors
  • Provide guests with hotel information, property orientation, and details of hotel amenities
  • Cash handling and reconciliation, processing financial transactions within Hilton OnQ


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