Customer Experience Lead

1 day ago


Fort Wayne, Indiana, United States Meijer Full time
Job Overview: We are seeking an experienced Customer Experience Lead to join our team at Meijer. In this role, you will be responsible for leading our team members in digital shopping experience operations, ensuring customer needs are met, and implementing strategies to improve customer service, drive sales, and efficiency.

Responsibilities:
  1. Develop and implement process improvements to increase team productivity and efficiency.
  2. Mentor and coach team members to enhance their skills and knowledge.
  3. Analyze data to identify trends and areas for improvement, providing actionable insights to inform business decisions.

Qualifications: High school diploma, 2-3 years of retail experience, one year of management experience, one year of digital experience, and knowledge in meat, bakery, produce, and deli areas. Demonstrated ability to communicate, analyze information, resolve issues, manage tasks, and work safely.

Estimated Salary: $60,000 per annum, based on industry standards and market research.

Benefits Package: Includes comprehensive health insurance, retirement plan, paid time off, and opportunities for career growth and development.

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