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Nighttime Account Management Specialist

2 months ago

Plano, Texas, United States Hide and Seek Recovery Full time
Job Overview

Salary: $16-$20 per hour

Position Summary

The Nighttime Account Management Specialist is dedicated to delivering exceptional service to our clients and customers.

Key Responsibilities

  • Professionally manage incoming inquiries from customers, ensuring that all issues are addressed promptly and thoroughly.
  • Resolve issues in a manner that benefits both the customer and the organization.
  • Foster and maintain strong relationships with clients and vendors.
  • Accurately manage openings, holds, and closures across various platforms.
  • Oversee daily queue management effectively.
  • Complete assigned projects as required.
  • Perform data entry tasks with precision.

Qualifications

  • Fluency in Spanish is advantageous.
  • Must be at least 18 years old.
  • Reliable transportation is necessary.
  • Punctuality and responsibility are essential traits.
  • Strong organizational skills and a commitment to meeting deadlines.
  • Ability to maintain professionalism and composure in high-pressure situations.
  • Basic proficiency in Microsoft Excel is required.
  • A high level of integrity and dedication to customer satisfaction.
  • Capability to multitask and prioritize effectively in a fast-paced environment.
  • Strong attention to detail along with excellent communication and listening skills.
  • A solid work ethic and a collaborative team spirit.
  • Must successfully pass a criminal background check.

Compensation and Benefits:

  • Salary commensurate with experience and qualifications.
  • 5 days of paid vacation after one year of employment.
  • 5 days of paid sick leave after one year of employment.
  • 5 paid holidays after 90 days of employment.
  • 3 days of paid bereavement leave.
  • 30 days of paid maternity/paternity leave after one year of employment.
  • Medical, dental, and vision benefits available after 90 days of employment.
  • 401K plan with a 10% company match after one year of employment.
  • Opportunities for job training and career advancement.

Join a dynamic team in a fast-paced, challenging industry with a forward-thinking organization.