Service Advisor

2 days ago

Provo, Utah, United States Asbury Automotive Full time
About Asbury Automotive

Larry H Miller Automotive Group - Utah is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to team members, guests, and partners. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive personally and professionally.

Job Summary

We are seeking an energetic and customer-focused Service Advisor to help us redefine the car-buying experience. As a Service Advisor, you will be the face of the dealership for service customers, presenting and selling needed products and services in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.

Key Responsibilities
  • Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
  • Actively promote and build rapport with customers.
  • Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Generate and provide customers with a complete and accurate estimate of repair.
  • Establish and communicate completion time of repair with customers and technicians.
  • Answer incoming service calls.
  • Maintain and schedule service appointments.
  • Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI.
  • Strictly follow the manufacturer's warranty guidelines and procedures.
  • Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores.
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property.
Benefits

We offer a comprehensive benefits package, including paid holidays and time off, deferred holiday pay match, paid training, and stock awards for select management and front-line team members. Our benefits also include insurance, retirement plans, learning and tuition assistance, and professional growth and development opportunities.

Why Join Asbury Automotive?

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

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