Automotive Sales Professional

2 days ago


Memphis, Tennessee, United States Jim Keras Buick GMC Full time

About Our Company

Jim Keras Automotive is a fast-growing dealer group in the Memphis area, committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dynamic team, cutting-edge technology, and strong focus on growth and excellence.

Job Description:

You will play a key role in driving customer engagement and sales opportunities as a Customer Engagement Specialist. Your responsibilities will include handling inbound and outbound customer calls, generating leads, scheduling appointments, and providing exceptional customer service.

Key Responsibilities:

  • Handle inbound and outbound customer calls and online inquiries with professionalism and enthusiasm.
  • Generate and qualify leads through phone calls, emails, and online inquiries.
  • Schedule appointments for the sales team, ensuring accurate and timely follow-up.
  • Maintain up-to-date knowledge of the dealership's inventory, promotions, and services.
  • Utilize CRM tools to manage customer interactions, track progress, and provide reports to management.
  • Collaborate with the sales team to ensure seamless communication and alignment of goals.
  • Follow up with customers after appointments to ensure satisfaction and address any concerns.
  • Actively contribute to achieving team and individual performance goals.
  • Stay informed about industry trends and customer preferences to improve engagement strategies.

Estimated Salary: $50,000 - $65,000 per year, depending on experience.

Requirements:

  • Previous experience in customer service, sales, or a related role preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Goal-oriented mindset with the ability to thrive in a fast-paced environment.
  • Excellent organizational skills and attention to detail.


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