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Front Desk Representative

2 months ago

Hanover Maryland, United States TownePlace Suites Arundel Mills Full time
Job Summary:

As a Front Desk Representative at TownePlace Suites Arundel Mills, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include:

Key Responsibilities:
  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing attentive and courteous service to all guests, responding to their inquiries and resolving any issues that may arise.
  • Maintaining accurate records and handling cash and credit transactions with precision.
  • Collaborating with other departments to ensure a smooth and enjoyable stay for our guests.
  • Staying up-to-date on hotel services, amenities, and promotions to effectively communicate with guests.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Ability to multitask, prioritize tasks, and maintain a high level of accuracy.
  • Basic knowledge of Microsoft Office and ability to learn hotel software systems.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive 401(k) retirement plan and employee assistance program.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A free hotel shuttle to nearby shopping and entertainment destinations.