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Customer Liaison Specialist

2 months ago

Tampa FL USA, United States CEMEX Full time

About CEMEX

CEMEX is a leading global building materials company that provides high-quality products and reliable service to customers and communities worldwide. With over 110 years of experience, CEMEX offers a stable and rewarding work environment with opportunities for career growth and development.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Liaison Specialist to support our outside sales team in delivering exceptional customer service and ensuring successful project outcomes. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Attend and participate in pre-construction meetings with customers, sales, operations management, and quality control to ensure project success
  • Collaborate with customers to identify and resolve issues, and provide solutions to meet their needs
  • Maintain accurate records and reports on job site issues, driver performance, and product problems
  • Train with sales, quality control, and operations personnel to stay up-to-date on technical updates and industry standards
  • Communicate effectively with sales, quality control, and customer service personnel to coordinate project efforts
  • Establish strong relationships with customers to promote CEMEX's products and services
  • Maintain a safe and clean work environment, and comply with company standards and government regulations
  • Manage time effectively to prioritize assignments and meet deadlines
  • Perform administrative tasks, including data entry and market research

Requirements:

  • Bachelor's degree in a related field (sales, marketing, communications, social sciences) or equivalent experience
  • Proficient in business systems (Excel, Word, Lotus Notes, etc.)
  • Strong analytical, problem-solving, and organizational skills
  • Detail-oriented and accurate with ability to handle large volumes of data entry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Willingsness to travel and work flexible hours, including nights and weekends

Working Conditions:

  • Regularly required to talk and hear, and function safely around heavy rolling equipment
  • Continuous exposure to extreme heat, cold, noise, and working outdoors
  • Must wear protective equipment while on the job site

Physical Requirements:

  • Requires stationary position, walking, and standing for brief periods
  • Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently
  • Regularly required to talk and hear, in order to communicate with employees and visitors