Service Excellence Lead

6 days ago


Nashville, Tennessee, United States Thomas and Company Full time
Lead Service Excellence: Thomas and Company is seeking an experienced Service Excellence Lead to join our Customer Experience team. In this role, you will be responsible for developing and implementing strategies to drive exceptional customer experiences, improving service levels, and streamlining processes to enhance efficiency.

Annual Salary: $95,000.

Key Responsibilities: As the Service Excellence Lead, you will analyze call center data to identify trends and areas for improvement, develop and implement process improvements, and collaborate with cross-functional teams to drive business objectives. You will work closely with leadership to ensure alignment with company goals and deliverables.

Requirements: To succeed in this role, you will need a Bachelor's degree, 5+ years of customer service experience, and 2+ years of leadership experience. You should possess strong analytical and problem-solving skills, be highly organized and able to prioritize tasks effectively, and have a proven track record of driving business results.

Benefits and Perks: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off, as well as opportunities for professional growth and development.

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