Customer Service Team Lead
3 days ago
The ideal candidate will have 2 years of customer service experience and 2 years of supervisory experience. An Associate's degree in hospitality, business, marketing, communications, public relations, or a related field is preferred. The starting salary range for this position is $52,723 - $71,733 per year.
This role involves managing the lost and found program, issuing BNA PASSport guest passes, and conducting onboarding training for team members. You will also be responsible for providing data to management to prepare customer service metrics reporting and assisting with identifying and updating customer service training content quarterly.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Supervise information center personnel and perform customer service representative duties as needed.
- Provide exceptional customer service to airport guests.
- Manage the lost and found program and ensure accurate data, correspondence, storage, and final distribution of items.
- Issue BNA PASSport guest passes.
- Conduct onboarding training for team members.
- Provide data to management for customer service metrics reporting.
- Assist with identifying and updating customer service training content quarterly.
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