Customer Service Ambassador

4 weeks ago


Anchorage, Alaska, United States Northwest x Southern Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk. As a key member of our front office team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities:

  • Respond to guest reservations requests and answer telephones in a professional and courteous manner
  • Handle guest compliments and complaints in a timely and effective manner
  • Coordinate hotel services, including room assignments and special requests
  • Balance an assigned house bank and handle cash and credit transactions

Requirements:

  • High school diploma or equivalent GED
  • Prior hotel and hospitality experience preferred
  • Excellent organizational, communication, and problem-solving skills

Why Work for Northwest x Southern Hospitality?

  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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