Customer Service Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk. As a key member of our front office team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.
Key Responsibilities:
- Respond to guest reservations requests and answer telephones in a professional and courteous manner
- Handle guest compliments and complaints in a timely and effective manner
- Coordinate hotel services, including room assignments and special requests
- Balance an assigned house bank and handle cash and credit transactions
Requirements:
- High school diploma or equivalent GED
- Prior hotel and hospitality experience preferred
- Excellent organizational, communication, and problem-solving skills
Why Work for Northwest x Southern Hospitality?
- Competitive compensation and benefits package
- Opportunities for advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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