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Customer Service Representative

2 months ago

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Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Henry Ford Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, physicians, and staff.

Key Responsibilities:

  • Answer and route incoming calls in a timely and accurate manner.
  • Page physicians and facilitate communication as required.
  • Provide messaging for medical staff and departments as directed.
  • Manage the consult communication process.
  • Coordinate and launch emergency activations of emergency procedures and 1st responder teams.

Requirements:

  • High School Diploma or equivalent required.
  • 1-2 years of experience in high volume communications systems, emergency dispatch, and medical terminology preferred.

Working Conditions:

This is a rotating shift position, requiring flexibility and adaptability. The ideal candidate will be able to work in a fast-paced environment and prioritize tasks effectively.

About Henry Ford Health:

Henry Ford Health is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional customer service.