Service Coordination Optimization Manager

1 day ago


Chicago, Illinois, United States Danaher Corporation Full time

Company Overview

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Leica Biosystems is a global leader in cancer diagnostics, with a mission to advance the field and improve lives. We're proud to be part of Danaher Corporation, a community of six fellow diagnostics companies working together to make a difference.

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About the Role

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We're seeking a Senior Manager, Service Coordination to join our team in Deer Park, IL. This role will oversee the Service Coordination team, driving optimization and efficiencies in processes and strategies. The successful candidate will have a proven track record of leadership and experience in service coordination, with a strong focus on customer satisfaction.

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About You

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We're looking for someone with a Bachelor's degree and at least 5 years of supervisory experience. Prior experience in sales force, dispatch or call center, diagnostics and/or medical device industry is a plus. As a travel-optional position (10% overnight travel), you'll need to be flexible and able to adapt to changing circumstances.

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Key Responsibilities

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  • Manage Service Coordination team in planning and scheduling of field resources for Installations, Preventative Maintenance, and Customer moves while balancing urgent needs of complex customer base for emergency instrument repairs.">
  • Support and develop team through Performance for Growth and Development Process and manage all performance or employee relations needs or concerns.">
  • Collaborate with Technical Support (TAC), Field Service, Sales, and Applications to foster excellent customer service experience.">
  • Responsible for proactive communication of scheduling changes with impacts to revenue.">
  • Oversee customer move requests with Service Management, Logistics and Customer.">
  • Identify and drive continuous improvement through effective utilization of DBS principles/tools such as daily/visual management, PSP, kaizen, and standard work.">
  • Openly and actively support business initiatives and change within the Service organization.">
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Benefits

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We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, retirement plan matching, and generous paid time off.

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EEO Statement

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

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Contact Information

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