Senior Manager, Service Coordination Team Lead

18 hours ago


Chicago, Illinois, United States Danaher Corporation Full time

Leica Biosystems is a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. We're driven by our mission to advance cancer diagnostics and improve lives.

We're seeking an experienced Senior Manager to lead our Service Coordination team. This role requires overseeing the planning and scheduling of field resources for installations, preventative maintenance, and customer moves. The ideal candidate will have a proven track record in managing complex teams and driving process optimization.

The Senior Manager will collaborate with Technical Support, Field Service, Sales, and Applications to deliver exceptional customer service experiences. They'll also be responsible for proactive communication of scheduling changes that impact revenue and oversee customer move requests with Service Management, Logistics, and Customer.

As part of Danaher Corporation, we're committed to equal opportunity and diversity. Our associates, customers, and shareholders contribute unique perspectives that help us solve complex challenges. If you're a collaborative leader with a passion for driving business growth, this role may be perfect for you.

Key Responsibilities:

  • Manage Service Coordination team in planning and scheduling of field resources
  • Collaborate with Technical Support, Field Service, Sales, and Applications to deliver exceptional customer service experiences
  • Proactive communication of scheduling changes that impact revenue
  • Oversee customer move requests with Service Management, Logistics, and Customer
  • Identify and drive continuous improvement through effective utilization of DBS principles/tools

Requirements:

  • Bachelor's degree
  • Minimum 5 years prior supervisory experience

What You'll Get:

  • A competitive salary range: $90,000 - $120,000 per year
  • Opportunities for professional growth and development
  • A collaborative work environment that values diversity and inclusion

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