Operations Manager, Consumer Business Optimization
5 days ago
We are seeking an exceptional Senior Manager, Consumer Business Operations to join our team at Varsity Tutors. This is a unique opportunity to lead and drive the efficiency of our consumer business operations, making a significant impact on our sales, Marketplace, and customer retention teams.
About Us:
Versity Tutors is a leading platform for live online learning, with a mission to transform the way people learn through technology. Our proprietary platform leverages AI to connect learners of all ages to experts, delivering superior value. We provide learning experiences across 3,000+ subjects in various formats, including one-on-one instruction, small group classes, large format classes, and adaptive self-study.
Job Summary:
The Senior Manager, Consumer Business Operations will play a key role in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams. This individual will implement new tools and technologies to support scalability, ensuring operational excellence, quality control, and continuous improvement in Marketplace performance and customer satisfaction.
Key Responsibilities:
- Develop and execute strategies to improve operational performance and efficiency across the entire business.
- Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
- Refine operational workflows to increase efficiency and alignment with industry best practices.
- Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
- Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
- Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
- Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
- Oversight of budget management to ensure cost-effectiveness and ROI.
- Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.
Requirements:
- Bachelor's degree required (Master's degree or MBA preferred).
- 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams.
- Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence.
- Strong leadership and team development skills, with the ability to mentor and inspire direct reports.
- Advanced analytical, decision-making, and problem-solving skills.
- Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus.
- Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership.
- High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously.
- Ability to thrive in a fast-paced and evolving environment.
Benefits:
- Total Compensation Package including Competitive Salary ($120,000 - $150,000 per year), and Equity (Restricted Stock Units) in the company.
- Healthcare Plans (Medical, Dental, Vision, Life).
- 401k Company Matching Plan.
- Maternity, Paternal, and Adoption Leave.
- Remote Position.
- Flexible PTO.
- Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes).
- Unique opportunity to help transform how the world learns.
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