Customer Service Manager

4 weeks ago


Phoenix, Arizona, United States Aaron's Full time
About the Role

Aaron's is seeking a highly skilled Customer Account Manager to drive the success of our stores by leading the customer accounts department. As a key member of our team, you will be responsible for achieving company standards for collections and lease renewals.

Key Responsibilities
  • Strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
  • Build authentic customer relationships to support customers in their ownership goals and drive sales.
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements.
  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals.
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
Requirements
  • United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
  • Canada at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.


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