Operations Manager
5 days ago
We are seeking a highly skilled Operations Manager to join our Customer Service team at Lincare Holdings. This individual will play a key role in supervising staff, providing leadership and support to referral sources and customers, and ensuring the smooth operation of our Customer Service Department.
Key Responsibilities:
- Spearhead the supervision of staff, fostering a culture of excellence and teamwork within the department.
- Develop and implement effective training programs for Customer Service staff, ensuring they possess the necessary skills and knowledge to deliver exceptional service.
- Monitor the flow of orders to and from the Customer Service Department, identifying areas for process improvement and implementing changes as necessary.
- Manage escalated situations with patients, customers, or referral sources, demonstrating empathy and resolving issues efficiently.
- Process payroll for the department, ensuring timely and accurate payment to staff.
- Recruit, hire, discipline, and supervise department staff, maintaining a high level of morale and engagement.
- Evaluate the performance of the Customer Service Department, identifying areas for improvement and implementing corrective action as needed.
- Monitor the number of incoming phone calls, determining whether additional support is required to ensure seamless customer service.
- Evaluate and recommend process improvements for the department, driving continuous growth and excellence.
Requirements:
- High School Diploma or General Education Degree (GED) required; Associate's Degree preferred.
- 3-5 years of experience in healthcare, preferably in a supervisory role.
Preferred Qualifications:
- Moderate computer skills, including typing speed of at least 40 wpm.
- Ability to multitask, prioritize activities, and delegate tasks effectively.
- Strong communication and analytical skills, with the ability to read and analyze documents, such as prescriptions and chart notes.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Location: [Location TBC].
About Lincare Holdings: We are a leading healthcare provider, dedicated to delivering exceptional service to our customers and patients. Our team is passionate about making a difference in the lives of others, and we are committed to fostering a culture of excellence and teamwork.
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