Operations Manager

5 days ago


Phoenix, Arizona, United States Lincare Holdings Full time
Job Description:

We are seeking a highly skilled Operations Manager to join our Customer Service team at Lincare Holdings. This individual will play a key role in supervising staff, providing leadership and support to referral sources and customers, and ensuring the smooth operation of our Customer Service Department.

Key Responsibilities:

  • Spearhead the supervision of staff, fostering a culture of excellence and teamwork within the department.
  • Develop and implement effective training programs for Customer Service staff, ensuring they possess the necessary skills and knowledge to deliver exceptional service.
  • Monitor the flow of orders to and from the Customer Service Department, identifying areas for process improvement and implementing changes as necessary.
  • Manage escalated situations with patients, customers, or referral sources, demonstrating empathy and resolving issues efficiently.
  • Process payroll for the department, ensuring timely and accurate payment to staff.
  • Recruit, hire, discipline, and supervise department staff, maintaining a high level of morale and engagement.
  • Evaluate the performance of the Customer Service Department, identifying areas for improvement and implementing corrective action as needed.
  • Monitor the number of incoming phone calls, determining whether additional support is required to ensure seamless customer service.
  • Evaluate and recommend process improvements for the department, driving continuous growth and excellence.

Requirements:

  • High School Diploma or General Education Degree (GED) required; Associate's Degree preferred.
  • 3-5 years of experience in healthcare, preferably in a supervisory role.

Preferred Qualifications:

  • Moderate computer skills, including typing speed of at least 40 wpm.
  • Ability to multitask, prioritize activities, and delegate tasks effectively.
  • Strong communication and analytical skills, with the ability to read and analyze documents, such as prescriptions and chart notes.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Location: [Location TBC].

About Lincare Holdings: We are a leading healthcare provider, dedicated to delivering exceptional service to our customers and patients. Our team is passionate about making a difference in the lives of others, and we are committed to fostering a culture of excellence and teamwork.


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