Customer Service Representative

6 days ago


Sioux Falls, South Dakota, United States Furniture Mart USA Full time
Furniture Mart USA Corporate Office Job Opportunity

We are seeking a skilled Customer Service Representative to join our team at Furniture Mart USA Corporate Office in Sioux Falls, SD.

Job Summary:

This exciting opportunity allows you to utilize your excellent customer service skills while being part of a fun, friendly, family-like team. You will be responsible for answering incoming calls from customers, ordering parts, scheduling sales orders and deliveries, and following up with customers.

Key Responsibilities:
  • Answer incoming calls from customers
  • Order parts for customers, stores, and warehouses
  • Schedule sales orders, exchanges, credit memos, and in-home repairs
  • Follow up with customers
  • Process cancellations & reschedule deliveries
  • Contact customers to schedule furniture deliveries
What We Offer:
  • $18 per hour competitive wage
  • Excellent benefits package including medical, dental, vision, life, disability, flexible spending plan, health savings account, paid time off, employee assistance program, referral bonus, profit sharing 401(k) plan with employer match
  • Great employee & family discounts on our beautiful furniture, mattresses, and accessories
  • Casual dress attire
Requirements/Qualifications:
  • Ability to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills

Furniture Mart USA is an Equal Opportunity Employer.



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