Customer Service Specialist

2 months ago


Sioux Falls, South Dakota, United States Avera Full time

Unlock Your Career Potential at Avera

Award-Winning Health Care: Avera has been recognized as one of the nation's top health systems, Forbes' list of America's Best-in-State Employers, and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Join a multidisciplinary team built on teamwork, compassion, and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Competitive pay, front-loaded PTO, options for free health insurance, various shifts to fit your lifestyle, and opportunities for career growth.

Avera is Seeking a Contact Center Representative

Position Highlights:

  • Paid Time Off (PTO) available on Day 1
  • Options for Free Health Insurance
  • Career Growth opportunities

Job Summary

The Contact Center Representative directs calls of clinical nature to the appropriate clinician in a timely manner and may be responsible for department-specific duties such as assisting callers with referrals, registrations, interpreter services, scheduling (e.g., transport requests), and/or other office duties as assigned.

Education and/or Experience

  • High School diploma or general education degree (GED) required.
  • One year certificate from college or technical school and/or 3-6 months related experience and/or training; or combination of education and experience in clinic, hospital, and/or customer service-related position preferred.

Work Schedule

Monday-Friday, 8:00am to 5:30pm; 80 hours every 2 weeks

Compensation

The hourly range for this position is $17.00 - $21.25 per hour.



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