Guest Experience Agent
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Agent. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service, responding to guest inquiries, and resolving any issues that may arise during their stay.
The estimated salary for this role is $16 per hour, based on market conditions in the area.
About the Job:
As a Guest Experience Agent, you will be the primary point of contact for guests, responding to their needs and resolving any issues that may arise during their stay.
Key Responsibilities:
- Respond to guest inquiries and provide information about hotel services and facilities
- Handle requests for amenities and services, such as extra towels or room upgrades
- Maintain accurate records of guest interactions and transactions
- Collaborate with other departments to ensure seamless guest experiences
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred
- Experience in a hotel or customer service role preferred
- Possess excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Benefits:
- Competitive hourly rate: $16 per hour
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
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