Guest Services Coordinator

8 hours ago


Schiller Park, Illinois, United States Sonesta International Hotels Full time
About the Role

The Guest Services Agent (GSA) plays a vital role in consistently delivering results that contribute to the mission and overall success of the hotel. As a Front Desk Supervisor, you will serve as the point person with regard to front desk technology systems and in-house guest relations during your shift.

Key Duties and Responsibilities:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
  • Register guests, issue room keys, and provide information on hotel services and room location
  • Accurately process all cash and credit card transactions in accordance with established procedures
Qualifications and Requirements:
  • High School diploma or equivalent required
  • One year of previous hotel experience or retail customer service preferred
  • Previous background from the extended stay industry preferred
Benefits:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days


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