Help Desk Technician

2 weeks ago


Cincinnati, Ohio, United States TEKsystems Full time
Job Description

Job Title: Help Desk Technician

Job Summary:

We are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our internal employees and retail locations. You will be the first point of contact for customers experiencing technical issues, and you will be responsible for troubleshooting and resolving these issues in a timely and efficient manner.

Responsibilities:

  • Provide technical support to internal employees and retail locations via phone and email
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document all technical issues and resolutions in our ticketing system
  • Work closely with our IT team to resolve complex technical issues
  • Develop and maintain knowledge base articles to assist with technical support

Requirements:

  • 2+ years of experience in a technical support role
  • Strong knowledge of Windows, Linux, and MS Office
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of retail and POS systems is a plus

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment
  • Professional development and growth opportunities

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].


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