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Customer Service Representative
2 months ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.
Key Responsibilities:- Provide top-notch customer service, addressing customer inquiries and concerns in a timely and professional manner.
- Work closely with wholesale and retail customers to determine their needs and present relevant products and services.
- Build strong relationships with customers, fostering trust and loyalty.
- Process sales transactions accurately and efficiently, adhering to company policies and procedures.
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and formulas.
- Pull products from the sales floor or warehouse as needed.
- Tint and mix products to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist with deliveries as needed.
- Maintain in-stock and presentable condition of assigned areas.
- Stay up-to-date on products offered and discuss available options with customers.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
- Must be at least 18 years old.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends.
- Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
