Customer Service Liaison
4 weeks ago
Job Summary
The Customer Service Liaison is responsible for handling incoming customer requests by phone and email, prioritizing said requests and assigning work orders to the technical team. This role also involves processing sales orders by coordinating with clients to ensure all pre-installation criteria are met.
Key Responsibilities
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Prioritize and assign work orders to the technical team to ensure efficient resolution of customer requests.
- Process sales orders by coordinating with clients to ensure all pre-installation criteria are met.
- Collaborate with the technical team to resolve complex customer issues.
- Conduct follow-up calls with customers to ensure satisfaction with the resolution of their issues.
Requirements
- 1-3 years of experience in a customer service or technical support environment.
- Bachelor's degree preferred but not required.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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